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Chronologic Technology, provides web hosting to a large number of clients. We have a responsibility to protect each client and provide the best services available. The following guidelines have been established to insure this intent is met.

Chronologic Technology ("The Company") agrees to furnish services to the Subscriber, subject to the following AUP (Acceptable Use Policy). From herewith in this AUP and TOS, the usage of "us", "we", "our", "ours" shall constitute reference to Chronologic Technology, the usage of "you", "your", "they", "them" shall refer to client / customer of Chronologic Technology.

Use of company services constitutes acceptance and agreement to the company's AUP as well as the company's TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of Chronologic Technology and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

Content
You are responsible for any and all content in and under your site or account at all times. All services provided by Chronologic Technology may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Singapore law is prohibited.

Chronologic Technology is not responsible for any claims resulting from the use of our service. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the internet. Links to such materials are prohibited. This also includes, but not limited to Adult sites, pirated software, hacker programs/archives, MP3, Warez, copyrighted material or material protected by trade secrets and other statutes.

The following constitute violations:

Threats and unlawful conduct
Use of our service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Use of our services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

Fraud
Use of our service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters." Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

Attacks and Exploits
Any activity which affects the ability of other people or systems to use any services or other internet services. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the client's responsibility to ensure that their server is configured in a secure manner. A client may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. We will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems.

Programs
We do not allow programs to run continually in the background. This is to minimize system resources used and operational maintenance needed. We do not allow any chat or topsite programs on our servers other than the ones we pre-install for our clients to use. IRC: We currently DO NOT allow IRC or IRC bots to be operated on our servers.

Commercial Advertising- Email (SPAM)
Spamming, or the sending of unsolicited email, from a Chronologic Technology server or using an email address that is maintained by us is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. Chronologic Technology will be the sole arbiter as to what constitutes a violation of this provision. Additionally claims investigated by us about spam from any of our users or users of theirs, will be fined and billed for such work. The fee for such an instance if you are found to be at fault is $1.00 per email sent and up to a $1,000 fine per incident.

Server abuse
Any attempts to undermine or cause harm to any Company server or customer of ours is strictly prohibited. Chronologic Technology holds no responsibility for the use of our clients' accounts. Any account the abuses resources and actions are not taken to desist, calls for immediate de-activation without any refund of payments made thus far. Any site using what we deem to be using excessive cpu cycles or any resources that cause strain to other sites may also be offered new terms. Use of our service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of our or another entity's computer software or hardware, electronic communications system, or telecommunications system.

Bandwidth
All sites hosted by us have the privilege of unthrottled bandwidth. This means your site is placed on our ultra fast servers and connected to multiple backbones which allow a user to surf your site at unrestricted speeds. If they surf your site using a 56k modem or a DS-3, your site will always reachable. You are not penalized for the high bandwidth web surfer that creates high traffic spikes. If your site's monthly usage is above your monthly total allotment you will be offered an upgrade. We will work with clients to keep their sites alive and fast at all times.

IMPORTANT NOTE: Bandwidth for dedicated server clients and colocation clients is billed using the 95th percentile. Traffic is polled at the switch port.

Back-ups
We recommend that you backup your data to your local drive frequently. We are not responsible for lost data, time, income or any other resource due to lost of data, faulty backups or non-existent back-ups.

Security
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Sharing your password and account access with unauthorized users is prohibited and you will be held responsible for such use. Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service. You may not attempt to circumvent user authentication or security of any host, network or account. Users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

We reserve the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner.

Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).

Chronologic Technology ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). From herewith in this TOS and AUP, the usage of "us", "we", "our", "ours" shall constitute reference to Chronologic Technology, the usage of "you", "your", "they", "them" shall refer to client / customer of Chronologic Technology.

Use of company services constitutes acceptance and agreement to the company's AUP as well as the company's TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of Chronologic Technology and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

Disclosure
The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber.

Commercial Advertising- Email (SPAM)
Spamming, or the sending of unsolicited email, from a Chronologic Technology server or using an email address that is maintained by Chronologic Technology is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. Chronologic Technology will be the sole arbiter as to what constitutes a violation of this provision. Additionally claims investigated by Chronologic Technology about spam from any of our users or users of theirs, will be fined and billed for such work. The fee for such an instance if you are found to be at fault is $1.00 per email sent and up to a $1,000 fine per incident.

Server abuse
Any attempts to undermine or cause harm to any Chronologic Technology server or customer of Chronologic Technology is strictly prohibited. Chronologic Technology holds no responsibility for the use of our clients' accounts. Any account that abuses server resources and is not corrected, calls for immediate de-activation without any refund of payments made thus far. Any site using what we deem to be using excessive cpu cycles or any resources that cause strain to other sites may also be offered new terms.

IP Ownership
If we assign a Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to us, and Customer shall have no right to use that Internet Protocol address except as permitted by us at our sole discretion in connection with the Services, during the term of this Agreement. We shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by us, and we reserve the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies.

Sublease or Resell
You agree not to sublease and/or resell any part of your account, www.yourcompany.com/client, or offer free space to other clients. Our shared hosting plans are for single users only

Contact & Billing Information
You must provide us with, and keep current, good contact information. E-mail and telephone contacts are required, fax contact information is encouraged.

Domain Registrations and New Orders
You are also requesting us to register your site for you when selecting "new domain" and/or “transfer domain” in the order form of our site. We will register such services for you on your behalf and ensure the correct name servers are used saving you time and money. All domain registrations are NON-REFUNDABLE.

Billing and Fees
Subsequent payments are due on the anniversary date of the billing cycle. Accounts not paid by DUE DATE are subject to a $20.00 late fee. Service will be interrupted on accounts that past account CUT OFF date. Service interrupted for nonpayment is subject to a $200.00 reconnect charge for dedicated clients and $20.00 reconnect charge for shared clients. Service will be terminated on accounts that reach 7 days past CUT OFF date. If any terms or conditions are failed to be followed the account in question will be automatically deactivated.
For credit card accounts, we do not charge your card automatically on anniversary date of your account. We will only charge your card when you authorize us to do so. An invoice will be generated before the due date of your account. Notification email will be sent to your registered email address. You are required to login to our online customer service center and click the pay button to authorize us to charge your credit card. We are not responsible for any fees accessed on the client by their bank as a result of the client's account being invoiced.

Disputes and Failure to Pay
All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Chronologic Technology's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay an "Administrative Fee" of not less than $100 and not more than $500. The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Refunds
All payments are non-refundable except accounts that fulfils the 30 days money back guarantee policy

Cancellation
All cancellations must be submitted through our ticketing support center. You should cancel 7 days prior to your next billing cycle. We reserve the right to remove any account without advanced notice for any reason at any time without prior notice.

SLA and Credit for uptime
All users are subject to the terms of this TOS (terms of service), our AUP (acceptable use policy), and our SLA (service level agreement).

Liability and Warranty
We are not responsible for any damages your business may suffer. We do not make implied or written warranties for any of our services. Chronologic Technology denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by us. The client acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, client agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. You further acknowledge that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the client for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

Modifications
These terms may be modified at any time and without notice. All users, previous and new clients, are always subject to the newest terms posted here at all times. It is the end users responsibility to be aware of the latest terms of service and other policies at all time. It is our responsibility to provide these policies in a ready and readable form. We may or may not elect to post updates to our policies in various mediums available including but not limited to; email, forums, ticket systems, and chats.

To be eligible for this SLA, your account must be in good standing. All requests for credit or refunds should and must fulfill these requirements:
- Request must be submitted using our ticketing system
- Request must be submitted within 7 days of the issue in question
- Your request must include a ticket number to reference that shows the issue being reported and acknowledged.

Network Guarantee
We guarantee that the network will be available 99% of the time in a given month (this does not include functionality of software/services on a server), excluding scheduled maintenance. If network downtime exceeds 1% the customer will be refunded 5% of their monthly fee for every 60 minutes of downtime, up to 100% of the customer's monthly fee.

Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server.

We are not responsible for outages or circumstances beyond our control that hinder access to your site or server. The following are excluded from the monthly calculation of Service Availability:
- Scheduled downtime or maintenance
- Traffic conditions on the internet
- ISP or local problems such as Browser or DNS caching
- DDoS, Attacks, Exploits or hacked servers
- An outage from an upstream facility outside of our network
- Interruptions or failure of individual service caused by client, their employees, client's customers, friends, or family to their service.
- Inaccurate installation or configuration of software by the client or non-Chrono staff, 3rd party software, client abuse or over utilization of resources.

Data Center (NOC) Guarantee
We guarantee that the critical systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance. We will refund the customer 5% of the monthly fee for each 60 minutes of downtime (up to 100% of customer's monthly fee).

Critical systems include functioning of all power and HVAC infrastructure including UPSs, PDUs and cabling, except the power supplies on customers' servers. NOC downtime exists when a particular server is shut down due to power or heat problems and we record such a failure in the support ticket system.

Hardware Guarantee - (Dedicated Server clients only!)
We guarantee the functioning of all leased hardware components and will replace any failed component at no cost to the customer. Hardware replacement will begin once we identify the cause of the problem. Hardware replacement is guaranteed to be complete within 2 hours of problem identification. This guarantee of 2 hours does not include additional actions such as software installations, OS reinstalling, or other data or backup services. In the event that it takes us more than 2 hours to replace faulty hardware, we will refund the customer 5% of the monthly fee for each 60 minutes of downtime (up to 100% of customer's monthly fee).

Hardware is defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included under the server lease.

Occasionally servers and systems must be brought down for routine maintenance and upgrades to ensure that your site will perform optimally. However, we strive to keep such service interruptions to a minimum, and, when possible, give you advance notice of scheduled any maintenance. Scheduled service outages do not qualify for this guarantee!

Additionally, this guarantee is your remedy for any unscheduled downtime of more than limits outlined above. Downtime must be confirmed by a staff member in our support system. Maximum credit given will not exceed the amount of the charge for the customer service with us. The credit will be applied to your invoice on your next due date. Downtime is measured from the time the customer records such failure in the support ticket system and until a resolution is provided in that ticket.

  30 days money back guarantee

We provide 30 days money back guarantee for all shared hosting accounts. If for any reason you request cancellation of such account within 30 days of the initial ordering of your account, you will be given a full refund of your account fees.

This guarantee does not include account setup fee, additional and/or extra add-on services provided (eg. Dedicated IP, Nameserver, etc), other additional and/or extra fees. This guarantee does not include domain registration and transfer fees. Domain registration and transfer are non-refundable.

Our refund policy does not apply to any additional items or services; this includes but not limited to Data Storage, Data Transfer. The refund policy DOES NOT cover dedicated hosting services.

Any request for cancellation must be received via support center and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Accounts cancelled/terminated due to violation of our TOS and AUP do not qualify for the 30-days money back guarantee. For example, if your account is cancelled due to spamming or IRC use, you will not be given any refund.

If you have previously cancelled an account and received a refund under this guarantee you cannot re-order and still be covered by this guarantee. All subsequent orders are final and no refunds will be given.

If you cancel your account a refund will be processed within approximately 7 days of your cancellation

The money back guarantee is a form of expression of confidence from us to our customers and as an assuarnce to our customers. It is not intended as a mechanism for you to get free hosting. Therefore if you cancel and then immediately sign up again because you loved us and just dont feel like paying for the first month, your order will be denied. You can pay for the services rendered or wait 30 days (in either case you will no longer be eligible for a refund).

If you pay by credit card or paypal and you raise a dispute against us upon or after cancellation with your credit card company or paypal then no refunds will be issued until the dispute is settled. Raising a dispute or requesting a chargeback will only slow down the process of receiving a refund.

   Privacy Policy

As of July 29, 2004, Chronologic Technology updated its Privacy Policy to give you a better understanding of our Privacy Policy and Practice. If you have any questions, please contact us using our contact form here

Introduction

We at Chronologic Technology (Hereafter referred as Chrono) are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us.

Chrono has established this Online Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. In general, you can visit Chrono’s Web pages without telling us who you are or revealing any Personal Information about yourself.

Chrono strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, Chrono intends to adhere to the principles set forth in this Online Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an "adequate" level of protection for your Personal Information.

In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.

Last Updated on 23 December 2005